`Sugar Coated Delusions`

October 17, 2012

Why good employees leave…

Filed under: Misc — melfabro @ 3:09 pm

Something to think about…

Early this year, Arun, an old friend who is a senior software
designer, got an offer from a prestigious international firm to work
in its India operations developing a specialized software.

He was thrilled by the offer. He had heard a lot about the CEO of
this company, a charismatic man often quoted in the business press for
his visionary attitude. The salary was great. The company had all the
right systems in place – employee-friendly human resources (HR)
policies, a spanking new office, the very best technology, even a
canteen that served superb food.

Twice Arun was sent abroad for training. “My learning curve is the
sharpest it’s ever been,” he said soon after he joined. “It’s a
real highworking with such cutting edge technology.”

Last week, less than eight months after he joined, Arun walked out
of the job. He has no other offer in hand but he said he couldn’t take
it
anymore. Nor, apparently, could several other people in his
department who have also quit recently.

The CEO is distressed about the high employee turnover. He’s
about the money he’s spent in training them. He is distressed
because he can’t figure out what happened. Why did this talented
employee leave despite a top salary?

Arun quit for the same reason that drives many good people away.
The answer lies in one of the largest studies undertaken by the Gallup
Organization. The study surveyed over a million employees and 80,000
managers and was published in a book called First Break All The Rules.

It came up with this surprising finding:
If you’re losing good people, look to their immediate supervisor.
More than any other single reason, he is the reason people stay
and thrive in an organization. And he’s the reason why they quit,
taking their knowledge, experience and contacts with them. Often,
straight to the competition.

“People leave managers not companies,” write the authors Marcus
Buckingham and Curt Coffman. “So much money has been thrown at the
challenge of keeping good people – in the form of better pay, better
perks and better training – when, in the end, turnover is mostly a
manager issue.”
If you have a turnover problem, look first to your managers.

Beyond a point, an employee’s primary need has less to do with
money, and more to do with how he’s treated and how valued he
feels. Much of this depends directly on the immediate manager.

And yet, bad bosses seem to happen to good people everywhere.
A Fortune magazine survey some years ago found that nearly 75 per
cent of employees have suffered at the hands of difficult superiors.
You can leave one job to find – you guessed it, another wolf in a
pin-stripe suit in the next one.

Of all the workplace stressors, a bad boss is possibly the worst,
directly impacting the emotional health and productivity of employees.

Here are some all-too common tales from the battlefield:
Dev, an engineer, still shudders as he recalls the almost daily
firings his boss subjected him to, usually in front of his
subordinates.
His boss emasculated him with personal, insulting remarks. In the face
of such rage, Dev completely lost the courage to speak up.
But when he reached home depressed, he poured himself a few
drinks, and magically, became as abusive as the boss himself. Only, it
would
come out on his wife and children. Not only was his work life in the
doldrums, his marriage began cracking up too.

Another employee Rajat recalls the Chinese torture his boss put
him through after a minor disagreement. He cut him off completely. He
bypassed him in any decision that needed to be taken. “He stopped
sending me any papers or files,” says Rajat. “It was humiliating
sitting at an
empty table. I knew nothing and no one told me anything.”
Unable to bear this corporate Siberia, he finally quit.

HR experts say that of all the abuses, employees find public
humiliation the most intolerable. The first time, an employee may not
leave, but a thought has been planted. The second time, that thought
gets strengthened.The third time, he starts looking for another job.

When people cannot retort openly in anger, they do so by passive
aggression. By digging their heels in and slowing down. By doing
only what they are told to do and no more. By omitting to give the
boss crucial information. Dev says: “If you work for a jerk, you
basically want to get him into trouble. You don’t have your heart
and soul in the job.”

Different managers can stress out employees in different ways – by
being too controlling, too suspicious, too pushy, too critical, too
nit-picky. But they forget that workers are not fixed assets, they are
free agents.When this goes on too long, an employee will quit – often
over a seemingly trivial issue.

It isn’t the 100th blow that knocks a good man down. It’s the 99
that went before. And while it’s true that people leave jobs for all
kinds of reasons – for better opportunities or for circumstantial
reasons – many who leave would have stayed – had it not been for one
man constantly telling them, as Arun’s boss did: “You are dispensable.
I can find dozens like you.”

While it seems like there are plenty of other fish especially in
today’s waters, consider for a moment the cost of losing a talented
employee. There’s the cost of finding a replacement. The cost of
training
the replacement. The cost of not having someone to do the job in the
meantime. The loss of clients and contacts the person had with the
industry. The loss of morale in co-workers. The loss of trade secrets
this person may now share with others.

Plus, of course, the loss of the company’s reputation. Every
person who leaves a corporation then becomes its ambassador, for
better or for worse. We all know of large IT companies that people would love to
join and large television companies few want to go near.
In both cases, former employees have left to tell their tales.

“Any company trying to compete must figure out a way to engage the
mind of every employee,” Jack Welch of GE once said.
Much of a company’s value lies “between the ears of its
employees”. If it’s bleeding talent, it’s bleeding value.
Unfortunately, many senior executives busy traveling the world,
signing new deals and developing a vision for the company, have little
idea of what may be going on at home.

Deep within an organization that otherwise does all the right
things, one man could be driving its best people away.

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