1. TECHNOLOGY SPECIALIST – UNIX ADMINISTRATION (16 RESOURCES NEEDED
Required Skills:
Tools: Veritas NetBackup, Veritas Cluster Server, IBM HACMP, Sun Cluster, HP ServiceGuard, kernel tuning
Hardware, O/S: Sun / Solaris, IBM / AIX, HP / HP-UX, Fujitsu / Solaris
Database: DBMS such as Oracle or DB2
Others: TCP/IP protocols, switching, routing, firewalls, load-balancing, proxy
Responsibilities:
- Managing large scale Unix based server infrastructure for 24×7 mission critical enterprise class environment
- End-to-end performance monitoring and tuning.
- End-to-end advanced system troubleshooting.
- Proficient in shell scripting – sh, ksh, perl
- Provide solid expertise to implement and support complex Unix OS based infrastructure.
- Maintain service levels as per the established Service Level Agreements.
- Proactively look for deficiencies and make suggestions to improve infrastructure and processes in order to improve availability and serviceability of the infrastructure.
- Work closely with Database Administrators, Storage Analysts, Application Support and other groups in order to provide fast problem resolution and to improve client experience.
- While assigned to a project actively participate and engage to deliver on time and within budget.
- Proactively look for opportunities and make suggestions to improve system availability and save cost.
- Involve and participate in resource management and the development of capacity plans based on historical trends and business drivers.
- Required to be aware of new directions in the areas of operating systems, computer systems.
- Determine level of availability for business requirements when implementing new designs.
- Identify and document availability shortfalls and develop corrective action plans.
* With onsite assignment opportunity
2. TECHNOLOGY SPECIALIST – WINDOWS ADMINISTRATION (8 RESOURCES NEEDED)
Required Skills:
Hardware, O/S: x86 architecture (Intel, AMD), Microsoft Windows server systems (NT, 2000, 2003), capacity planning and monitoring, MS security including patch and virus deployment, VMWare, MS Virtual Server, TCP/IP networks
Certifications: MCSE/MCSA
- Responsible for providing operational technical support in both test and production environments.
- System implementation, adoption of tools and standard operating procedures, implementing and testing patches and system upgrades, developing documentation, securing the environment, assuming system responsibilities, providing support and resolving technical problems.
* With onsite assignment opportunity
3. TECHNOLOGY SPECIALIST – WINDOWS SERVER MANAGEMENT (8 RESOURCES NEEDED)
Required Skills:
Programming Languages: VBS / WMI scripting, shell scripting techniques
Hardware, O/S: Windows Server 2000 and 2003 Linux (SuSE or RedHat), VMware ESX
Certifications: MCSE: Microsoft Certified Systems Engineer 2003
CCNA: Cisco Certified Network Administrator
VCP: VMware Certified Professional (recommended)
RHCT: Red Hat Certified Technician (recommended)
Others: IP networking, Strong customer service, detail-oriented
Responsibilities:
- Local and remote server management
- 24×7 reactive tier 3 and proactive support for all server OS and hardware; adherence to service level objectives
- 8×5 funded and non-funded work request activities
- Server builds, transitions and retirements; adherence to strict check lists and formal sign off processes
- Accurate/ well documented change controls with an emphasis on outage mitigation/ back out steps
- Expedient, organized and well communicated production changes and critical patch deployments
- Participate in infrastructure design; provide insight into server platforms, OS and build strategies
- For all new server requests, act as the SPOC during the build phase which includes:
- Coordinate the server induction into the facilities; ensure asset information is carefully captured and documented
- Coordinate remote servers builds with regional teams
- Interface with network teams to ensure the server can see the required networks and is remotely accessible
- Coordinate with the various tools teams (backup, monitoring, software distribution, AV, etc) to ensure all required agents are installed and functioning on the base server
- Perform the OS and core technology installation tasks ensuring full compliance to departmental build checklists
- Complete and sign a “Production Readiness” checklist before the server is used in production
- For all server retirement requests, act as the SPOC during the removal process (all activities leading up to the server being physically removed and exited from TELUS). This includes:
- Coordinate final data archiving and drive wiping tasks
- Ensure tools teams are aware of server removal to reclaim the necessary software licenses
- Ensure network teams remove and reclaim all specialized routing and network address information
- Coordinate the physical server removal with facilities to reclaim the necessary power, HVAC and real estate
- During issue / problem response and resolution, ensure full compliance to the server OLA (Operating Level Agreement) and any applicable team activities (detailed problem logging, issue categorization, etc)
* With onsite assignment opportunity
4. STORAGE ADMINISTRATOR (6 RESOURCES NEEDED)
Required Skills:
Database / Storage: Veritas Volume manager (VxVM, VxFS), NetBackup, Hitachi, EMC, and IBM storage and backup solutions
Hardware, O/S: Brocade, McDATA
Certifications: Veritas Netbackup Administration, Hitachi Storage Solutions, EMC Storage Solutions, Brocade Certification
Others: Server platforms, virtualization, partitioning and workload management
- Sound experience in developing and documenting technology orientations and solutions.
- Experience with the deployment of enterprise solutions in a global enterprise.
- Experience with large director class Fibre Channel switches (Brocade, McDATA).
- 5+ years in Enterprise level Storage Administration
Responsibilities:
- Help manage and grow an enterprise-class storage and backup environment.
- Provide day to day support, performance analysis, incident/problem management, Capacity planning and data retention solutions.
* With onsite assignment opportunity
